Meet Our Team

Tracy Olsen

Technical Support Representative

I started in the insurance industry with Secure Insurance Solutions in December of 2012. I enjoy spending time with my husband Randy and daughter Cadence going skiing, snowboarding, and golfing. My real passion is music. I have played guitar, bass and sang with many different bands and artists around the area.

Darlene Karsch


I have been an employee of Secure Insurance since 2004 and I work in the Markdale Office as part of the reception team. In my spare time I enjoy Reading and spending time with my family.

Tracey Hanley

Account Manager - Personal Lines

I have been in the insurance industry since 1982 joining Secure’s personal lines division in 2009. I have had the opportunity to work within the insurance industry in a variety of different position including claims, commercial and underwriting.

Theresa Vail

Technical Support Representative

I am a 3rd generation Insurance Broker and I have worked for Secure Insurance Solutions since 1999. My husband Kevin & I live in Clarksburg, On and have 3 children. I enjoy reading, fishing & snowmobiling.

Samantha Lougheed

Technical Support Representative

I started my insurance career here at Secure in 2006. I work behind the scenes processing endorsements. I enjoy sending my free time with family and friends. I have a hard time putting down a good book.